Postponements & Cancellations

As we re-open, some events may still be cancelled. If you hold tickets to a cancelled event, rest assured your tickets are protected and we will contact you in due course about your options for a refund or, where available, re-booking to another date.

Please be patient and wait to be contacted. The phone lines remain closed and the Wheeler Street box office is open from 6 pm on performance days for ticket collections only.

If you need to contact Box Office, please send an email to and we will respond as soon as we are able. Please note, we are currently experiencing a very high volume of emails and may take a few days to get back to you.

Cambridge City Resident Discount

Cambridge City Residents benefit from being able to purchase discounted Full Festival, Concessionary and Friday day tickets. To ensure that only Cambridge City residents benefit, a separate proof of residence will be required at the Festival.

What you need

As proof of Cambridge City residence, you will need to show a current Council Tax Bill, driver’s license or utility bill showing name and address; photocopies will not be accepted. Do not attempt to pass on or sell a Cambridge City resident ticket to someone who is not a Cambridge City resident as they will not be able to get in. A Cambridge City resident is defined as a person living within the Cambridge Billing Authority area, where Council tax is paid to Cambridge City Council.

Do not attempt to buy a ticket online if you do not have a Cambridge city address as you will not be sent your tickets and your booking will be cancelled.

Concessionary Tickets

Cambridge City residents are also entitled to purchase a Concessionary priced Full Festival ticket if they are in receipt of one or more of the following:
pensions tax credit, personal independence payments or working allowance, job seekers allowance (income based), Council tax benefit, Universal Credit.

Please read the How To Book and Terms & Conditions pages before booking.
For additional information please read our Frequently Asked Questions.

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