Postponements & Cancellations

As we re-open, some events may still be cancelled. If you hold tickets to a cancelled event, rest assured your tickets are protected and we will contact you in due course about your options for a refund or, where available, re-booking to another date.

Please be patient and wait to be contacted. The phone lines remain closed and the Wheeler Street box office is open from 6 pm on performance days for ticket collections only.

If you need to contact Box Office, please send an email to tickets@cambridge.gov.uk and we will respond as soon as we are able. Please note, we are currently experiencing a very high volume of emails and may take a few days to get back to you.

Cookies & Privacy

Cambridge Live is committed to protecting the privacy of our users. We'll keep your data private and will only use it for the purposes set out in this policy.

Cookies

A cookie is a small text file which is automatically saved on your computer when you visit our website and is used to help track activity across a website. Cambridge Live uses cookies on our website for the following purposes:

Google Analytics

We use Google Analytics to help provide anonymous web analytics for our website.

Name Description Expiration
__utma Used to distinguish different users on this website 2 years
__utmb Used to determine new sessions/visits to this website 30 minutes
__utmc A historical cookie that is no longer used by Google End of session
__utmz Stores details about where the user came from (the referral or traffic source) to visit this website 6 months

Website cookies

The following cookies are used on the website.

Name Description Expiration
has_js Helps detect visitor JavaScript support End of session

Removing cookies

If you have any concerns about cookies, or want to remove cookies from your computer, please visit All About Cookies which explains how to do this. 

Collection of personal information

If you contact us via a form on our website your personal information will only be used for us to contact you. No personal data you send us will be disclosed to a third party without your permission.

If you wish us to remove any personal details we hold about you, please email us at Tickets@Cambridge.gov.uk