Postponements & Cancellations

As we re-open, some events may still be cancelled. If you hold tickets to a cancelled event, rest assured your tickets are protected and we will contact you in due course about your options for a refund or, where available, re-booking to another date.

Please be patient and wait to be contacted. The Wheeler Street box office remains closed for the time being and phone lines are not available. If you need to contact Box Office, please send an email to and we will respond as we are able.


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When is the Festival?

The 2020 Festival runs Thursday 30th July - Sunday 2nd August. 
When will the line-up be announced?
We normally announce the first round of artists early spring time. When we announce we will update our line up page HERE, social media and will email our customers. Follow us on Twitter, Instagram or like us on Facebook to be kept up to date! 
Where can I buy tickets?
You can buy tickets online
Cambridge Live is the sole outlet for the Folk Festival, we regret that we cannot guarantee the validity of tickets bought through any other outlet.
Please see our Secondary Ticketing FAQ for further information.
Will tickets be available on the gate?
Yes. There is a Box Office on site at Cherry Hinton where you can still purchase tickets subject to availability.
How many tickets can I buy?
You can buy a maximum of 10 adult tickets, per person or per booking.
Can I get a refund on my ticket?
Tickets cannot be exchanged, transferred, re-sold or re-funded. 
What discounts are available?
Tickets at discounted rates are available for: 
Cambridge City residents 
Disabled Access & Personal Assistant tickets
What qualifies me as a Cambridge City Resident?
This discount is for those who pay their council tax to Cambridge City Council (or those living in a household which does). Each person with a Cambridge City Resident ticket must provide proof of residence upon arrival at the Festival Wristband Exchange. Failure to provide proof will result in the full cost of the ticket being charged.
Do children under 5 need a ticket?
Yes, everyone needs a ticket. Children under 5 are admitted free but still require a ticket and must be accompanied by an adult at all times. Under 14s must be accompanied by a responsible adult on site and ages 14-17 must be accompanied by a responsible adult over 18 on arrival. 
I’ve booked my tickets, when will they be delivered? 
If you’ve chosen to print your tickets at home, they will be available immediately.
If you’ve chosen to have your tickets posted to you, they will arrive about a week after you booked them.
Is camping included with a full festival ticket?
No. To camp, you must purchase sufficient camping tickets for the size of your tent for the campsite of your choice. One camping ticket entitles you to a plot large enough for a 2/3 berth tent (max size 4.5m x 3.5m inc guy ropes, measured from the longest to the widest point). Each tent, awning or canopy will require its own Camping ticket.
What time do gates open?
10am on Thursday 30th July.
Is there WiFi on site?
Yes, there is free WiFi across the Festival site. All you need to do is log onto FolkFestival_NovahubWiFi
When do I have to leave?
All people will have to be off-site by 1pm Monday 3rd August
What is Cherry Hinton campsite like?
Cherry Hinton campsite is the main campsite and is on the same site as the Festival arena and stages. Cherry Hinton Hall campsite is a beautiful park complete with a duckpond, gardens, lovely trees and country house. The campsite surrounds the main arena and has a wonderful atmosphere. The creche is not available this year, however there is still a Kid’s Area by the paddling pool with even more fantastic activities for the younger folkies to get involved with.
In 2017 we made some improvements to the main arena which increased its overall size. See here for details.
What is Coldham’s Common campsite like?
Coldham’s Common is situated approximately 1.5 miles from the main Festival site with free regular buses running to the main site. It is more peaceful and child friendly than Cherry Hinton Hall. Facilities include: on-site parking; showers; catering; grocery services; family campsite entertainment; floor-singers’ late night bar; stage; craft stalls; nearby local swimming pool.
Can I bring my caravan, minivan or campervan?
  • You are more than welcome to bring your caravan, minivan or campervan to our site for the weekend but you’ll have to purchase the correct ticket for your vehicle. Caravans, minivans and campervans are permitted only at Coldham’s Common. 
  • Folks with a disability can purchase limited campervan or caravan tickets for the Cherry Hinton Hall Campsite, which are available on first come, first served basis from Cambridge Live Tickets. 
  • For prices please see our 2020 price list by clicking HERE
  • If you wish to have an awning on your caravan, minivan or campervan then you must also purchase a Coldham's Common Camping ticket aswell as your Caravan, Minivan and Campervan ticket.
  • There is no power supply to the campsites.
I have a disability. Where can I find further information about Festival facilities and access?
We like to make sure that no Folks miss out. If you have any questions please get in touch: 
Can I bring my dog to the Festival?
Only assistance dogs will be allowed at the event – please note this includes all campsites.
How do I get to the festival?
Transport emissions from Festival customers make up the largest part of our carbon footprint! You can all really help by considering your own impact and planning ahead for a green sustainable journey. You can find out more information on how to help us become a Greener Festival HERE
How do I get from the train station to the festival site?
Folks attending the festival will be sent a bus voucher and will be entitled to one return bus journey from the train station to the festival site. Tickets must be printed in advance and the Folk Festival won't be able to refund any tickets purchased.
Can I walk to the festival?
Cherry Hinton Hall and Coldhams Common are a 35-45 minute walk from the train station.
Can I cycle to the festival?
Folks cycling to the Festival can lock their bikes at the bike racks opposite the Cherry Hinton Hall site.
Can I park at the festival?
Yes, parking for all ticket holders, unless camping at Coldham's Common, is at Netherhall School (Postcode CB1 8NN). If you are camping at Coldham's Common then you are welcome to park your car next to your tent but you won't be able to use your vehicle for the rest of the weekend. If you need to use your car during the weekend we advise people to pitch their tent on Coldham's Common and then move their vehicle to the car park at the top of the site.
Don't forget there is a regular shuttle bus that will take you from Coldham's Common to Cherry Hinton Hall. You can also find out more about how you can help us to become a greener festival HERE
Will there be cashpoints at the festival?
Customers can get cash out using one of the cashpoints at the entrance to the main arena at Cherry Hinton Hall and beside the box office at Coldham's Common. There will be a charge per transaction.
Can I bring in my own food and alcohol?
Yes, customers can bring their own food and alcohol but please remember that we don’t allow glass in the arena.

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