Postponements & Cancellations

As we re-open, some events may still be cancelled. If you hold tickets to a cancelled event, rest assured your tickets are protected and we will contact you in due course about your options for a refund or, where available, re-booking to another date.

Please be patient and wait to be contacted. The phone lines remain closed and the Wheeler Street box office is open from 6 pm on performance days for ticket collections only.

If you need to contact Box Office, please send an email to and we will respond as soon as we are able. Please note, we are currently experiencing a very high volume of emails and may take a few days to get back to you.

General Information

Our General Opening hours are:

By Phone 
CLOSED until further notice.

By Counter
CLOSED until further notice*

*On performance evenings the Box Office counter will open at 6pm, and stay open until 30 minutes after the start of the performance.

If you have any questions or queries, please email


To contact administration, please call 01223 791791 and select the department you need (please note this is not the box office booking line).

If you are unsure please email for assistance.

By post/in person:

There will be no in person contact until further notice.

Cambridge Live Tickets, Wheeler Street, Cambridge CB2 3QB

Tweet us at: @camlivetickets