Postponements & cancellations due to COVID-19

If you hold tickets to an event postponed or cancelled due to the COVID-19 outbreak, please be aware our Box Office phone lines are not available at this time.

Rest assured your tickets are protected and we will contact you in due course about your options for a refund or, where available, re-booking to another date.

Please be patient and wait to be contacted. We are working through a significant backlog and will contact you in due course. If you still need to contact Box Office, please send an email to tickets@cambridgelive.org.uk and we will respond as we are able.

Cambridge live

Our booking fees explained

Our goal is to provide an excellent personal service to our customers and to do this requires a lot of resource. The booking fee we levy contributes to the cost of running the Corn Exchange and Cambridge Live Tickets Box Office.

This includes the processing fee levied by the banks, the VAT payable on the fee, our investment into the ticketing technology (including access control at the Corn Exchange), hardware, staffing costs and other associated costs.