Postponements & Cancellations

As we re-open, some events may still be cancelled. If you hold tickets to a cancelled event, rest assured your tickets are protected and we will contact you in due course about your options for a refund or, where available, re-booking to another date.

Please be patient and wait to be contacted. The phone lines remain closed and the Wheeler Street box office is open from 6 pm on performance days for ticket collections only.

If you need to contact Box Office, please send an email to tickets@cambridge.gov.uk and we will respond as soon as we are able. Please note, we are currently experiencing a very high volume of emails and may take a few days to get back to you.

Cambridge live

Our booking fees explained

Our goal is to provide an excellent personal service to our customers and to do this requires a lot of resource. The booking fee we levy contributes to the cost of running the Corn Exchange and Cambridge Live Tickets Box Office.

This includes the processing fee levied by the banks, the VAT payable on the fee, our investment into the ticketing technology (including access control at the Corn Exchange), hardware, staffing costs and other associated costs.