Postponements & Cancellations

As we re-open, some events may still be cancelled. If you hold tickets to a cancelled event, rest assured your tickets are protected and we will contact you in due course about your options for a refund or, where available, re-booking to another date.

Please be patient and wait to be contacted. The phone lines remain closed and the Wheeler Street box office is open from 6 pm on performance days for ticket collections only.

If you need to contact Box Office, please send an email to and we will respond as soon as we are able. Please note, we are currently experiencing a very high volume of emails and may take a few days to get back to you.

How to Book Tickets

Restrictions on the maximum number of tickets you can buy

To minimise ticket touting and to help ensure that tickets are distributed fairly, the following restrictions apply:

  • A maximum of 6 adult tickets (Full Festival or Day), per person or per booking.

All ticket prices include a booking fee.

Dispatch of Tickets 

Tickets are scanable e-tickets, which can either be printed at home or shown on your smart phone or tablet at the Festival. Your ticket will be scanned and exchanged for a wristband at the Festival.

No Refunds

Tickets cannot be exchanged, transferred, re-sold or refunded.

For Cambridge City residents booking info please click here.
Please read the Terms & Conditions pages before booking.
For additional information please read our Frequently Asked Questions.

Tuned in Travel

Tuned in Travel are an innovative and environmentally-conscious events travel company offering safe, affordable and greener travel to your favourite festivals and music events. Building on our extensive experience in the travel and events industries, Tuned in Travel offer a number of different transport options that save you time, stress and, most importantly, money. 

We'll be looking to offer Tuned in Travel for the 2022 Festival.

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