Postponements & Cancellations

As we re-open, some events may still be cancelled. If you hold tickets to a cancelled event, rest assured your tickets are protected and we will contact you in due course about your options for a refund or, where available, re-booking to another date.

Please be patient and wait to be contacted. The phone lines remain closed and the Wheeler Street box office is open from 6 pm on performance days for ticket collections only.

If you need to contact Box Office, please send an email to and we will respond as soon as we are able. Please note, we are currently experiencing a very high volume of emails and may take a few days to get back to you.

Cambridge live

Tue 17 March - Postponed: Banff Mountain Film Festival

Tuesday 17 March 2020


We are sorry to inform you this evening's screening has been postponed. The new date for this event will be confirmed shortly.If you have your tickets already, these will still be valid and you do not need to do anything. Any tickets that haven’t been collected yet will have the new date printed onto them.If you cannot attend the rescheduled event, you are entitled to a full refund. If you have any queries or would like to talk to a member of the box office team regarding the cancellation, please do get in touch either by


Phone: 01223 357851